Delivery

Delivery

Article 8 – Delivery

The products are delivered from Monday to Friday and they are handed over to the address indicated address during the ordering process within 48 hours after payment.In case of delay in dispatch, an email will be sent to you to inform you of a possible consequence on the delivery time which has been indicated to you.

 

CHECK YOUR RECEIVING PACKAGES

Regarding the receipt of packages, SARL INDIAN OCEAN IMPORT Company strongly recommends that the customer open the package (s) in the presence of the delivery person, check the apparent condition of the products and make all the necessary reservations on the delivery receipt.

In case of an anomaly (damaged packaging, missing, damaged or broken products) the customer:

– must refuse the damaged package (s);- must describe precisely on the delivery note the state of the package (s) justifying its refusal;

– must date and have these reservations also signed by the delivery person;

– will have 24 hours to notify SARL INDIAN OCEAN IMPORT Company by e-mail or telephone of any problem encountered on delivery.

 

WHAT TO DO IN CASE OF ABSENCE DURING DELIVERY?

In case of absence during delivery, the delivery person will notify the customer who will then have to contact him to reschedule a delivery.

If the CUSTOMER does not receive the order from the delivery person, or if there is a problem with the delivery address given by the CUSTOMER, SARL INDIAN OCEAN IMPORT Company will contact the CUSTOMER to confirm the return of the order.

If the CUSTOMER does not answer within 3 days of this reminder, SARL INDIAN OCEAN IMPORT Company will consider that the CUSTOMER has asserted his right of withdrawal on this order.

Our delivery methods

Standard delivery France, Monaco and Europe

Mondial Relay : For more details please click on this link

https://www.mondialrelay.fr/trouver-le-point-relais-le-plus-proche-de-chez-moi/

DPD Predict :For more details please click on this link www.dpd.fr

Colissimo :For more details please click on this link

https://aide.laposte.fr/contenu/quels-sont-les-delais-de-livraison-colissimo

Delivery Express France métropolitaine et Europe

Colissimo :For more details please click on this link

: https://aide.laposte.fr/contenu/quels-sont-les-delais-de-livraison-colissimo

Chronopost :For more details please click on this link

https://www.chronopost.fr/fr/livraison/nos-offres/chrono-classic