Article 1: Object
These conditions govern sales by SARL INDIAN OCEAN IMPORT Company- of Vanilla from Madagascar and its derivatives, spices from Madagascar and cosmetic products.
Article 2 – Price
The prices of our products are indicated in Euros all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and sending expenditure.
In case of an order to a country other than metropolitan France, you are the importer of the concerned product (s). Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of the company. They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies in your country. We advise you to find out about these aspects from your local authorities.
All orders, whatever their origin, are payable in Euros.
Shipping costs are not included in the prices listed in the Tariff and are payable in addition to them; they will then be invoiced according to the total amount of the order and the mode of delivery chosen by the Buyer.
SARL INDIAN OCEAN IMPORT Company reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability reserve.
The products remain the property of SARL INDIAN OCEAN IMPORT Company until full payment.
Please note: as soon as you take physical possession of the ordered products, the risk of loss or damage to the products is transferred to you.
Article 3 – Orders
You can order online: www.floribis.com
The contractual information is presented in French and will be subject to confirmation when validating your order.
SARL INDIAN OCEAN IMPORT Company reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in case of a supplying problem, or of difficulty concerning the received order.
Article 4 – Validation of your order
Any order appearing on the www.floribis.com website implies acceptance of these General Conditions. Any order confirmation entails your full acceptance of these general sale conditions, without exception or reservation. All the data provided, the confirmation and the registered payment will constitute proof of the transaction. You declare that you are fully aware of it.
Article 5 – Payment
Confirming your order means that you have to pay the indicated price.The payment for your purchases is made by the following payment methods:
• Bank card (Mastercard-Visa)
Article 6 – Withdrawal
In accordance with the provisions of article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your products to exercise your withdrawal right without having to justify reasons or pay penalty.The return of the goods must be made in their original condition and complete (packaging, accessories, instructions), unopened product. In this context, your responsibility is engaged. Any damage undergone by the product on this occasion may imply the loss of the right of withdrawal.In case of exercise of the right of withdrawal, the SARL INDIAN OCEAN IMPORT Company will proceed to the refund the paid sums at the time of return following the notification of your request in cash or by bank check.In all cases, he will intervene in the following ways:- The package is returned in full, we refund the price of the package and any shipping costs (standard delivery rate), return costs at your expense. – The package is not returned in its entirety (you keep one or more of the items ordered), we refund you the price of the returned product (s), any shipping costs are not reimbursed, the return costs being your responsibility.- Product returned due to our responsibility: we will pay you back for the product, any shipping and return costs
In case of exercise of the right of withdrawal, the SARL INDIAN OCEAN IMPORT Company will repay the sums paid, within 14 days of the notification of your request and via the same means of payment as that used when ordering.
Article 7 – Availability
Our products are offered as long as they are visible and indicated “AVAILABLE” on the site www.floribis.com and within the limits of available stocks.
Article 8 – Delivery
The products are delivered from Monday to Friday and they are handed over to the address indicated address during the ordering process within 48 hours after payment.In case of delay in dispatch, an email will be sent to you to inform you of a possible consequence on the delivery time which has been indicated to you.
CHECK YOUR RECEIVING PACKAGES
Regarding the receipt of packages, SARL INDIAN OCEAN IMPORT Company strongly recommends that the customer open the package (s) in the presence of the delivery person, check the apparent condition of the products and make all the necessary reservations on the delivery receipt.
In case of an anomaly (damaged packaging, missing, damaged or broken products) the customer:
– must refuse the damaged package (s);- must describe precisely on the delivery note the state of the package (s) justifying its refusal;
– must date and have these reservations also signed by the delivery person;
– will have 24 hours to notify SARL INDIAN OCEAN IMPORT Company by e-mail or telephone of any problem encountered on delivery.
WHAT TO DO IN CASE OF ABSENCE DURING DELIVERY?
In case of absence during delivery, the delivery person will notify the customer who will then have to contact him to reschedule a delivery.
If the CUSTOMER does not receive the order from the delivery person, or if there is a problem with the delivery address given by the CUSTOMER, SARL INDIAN OCEAN IMPORT Company will contact the CUSTOMER to confirm the return of the order.
If the CUSTOMER does not answer within 3 days of this reminder, SARL INDIAN OCEAN IMPORT Company will consider that the CUSTOMER has asserted his right of withdrawal on this order.
Our delivery methods
Standard delivery France, Monaco and Europe
Mondial Relay : For more details please click on this link
DPD Predict :For more details please click on this link www.dpd.fr
Colissimo :For more details please click on this link
Delivery Express France métropolitaine et Europe
Colissimo :For more details please click on this link
Chronopost :For more details please click on this link
Article 9 – Guarantee
All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for in articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it may be returned, exchanged or refunded.All complaints, requests for exchange or reimbursement must be made by email within 30 days of delivery.The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions, etc.). Shipping costs will be refunded on the basis of the invoiced price and return costs will be reimbursed upon presentation of supporting documents.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.
Article 10 – Liability
The products offered comply with the current French legislation. The responsibility of the company cannot be engaged in case of infringement of the legislation of the country where the product is delivered. It is your responsibility to check with local authorities the possibilities of importing or using the products or services that you plan to order.Furthermore, the company cannot be held responsible for damage resulting from improper use of the purchased product.Finally, the company cannot be held liable for any inconvenience or damage arising from the use of the Internet network, in particular a service breaking, an external intrusion or the presence of computer viruses.
Article 11 – Applicable law in case of disputes
The language of this contract is French. These conditions of sale are subject to French law. In the event of a dispute, the French courts will have sole jurisdiction.
Article 12 – Intellectual property
All the elements of the site www.floribis.com are and remain the intellectual and exclusive property of the SARL INDIAN OCEAN IMPORT Company. No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or audio. Any simple link or hypertext is strictly prohibited without the express written agreement of SARL INDIAN OCEAN IMPORT Company
Article 13 – Personal data
SARL INDIAN OCEAN IMPORT Company reserves the right to collect personal information and personal data concerning you. They are necessary for the management of your order, as well as for the improvement of the services and information that we send to you.They can also be sent to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.This information and data are also kept for security purposes, in order to comply with legal and regulatory obligations.
In accordance with the law of January 6, 1978, you have the right to access, rectify and oppose personal information and data concerning you, directly on the website.
Article 14 – Proof Archiving
The SARL INDIAN OCEAN IMPORT Company will archive purchase orders and invoices on a reliable and lasting support that contains an accurate copy in accordance with the provisions of article 1348 of the Civil Code.
The computerized registers of SARL INDIAN OCEAN IMPORT Company will be considered by all concerned parties as proof of communications, orders, payments and transactions between the parties.